Impact™- Dr. Chilly Ice ring
Q&A
When Will My Order Ship?
Orders are usually processed and shipped within 3~5 working days of purchase.
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.
What types of payments do you accept?
We recommend using PayPal for a safe and worry-free first purchase.
PayPal is fast, globally trusted, and offers full Buyer Protection — giving you confidence with every order you place.
✔️ Zero risk of fraud
✔️ Instant payment confirmation
✔️ Full refund support
We also accept Visa and Mastercard for your convenience. However, for first-time customers, PayPal remains the most secure and reliable option.
Still have questions about payment? Our support team is here to help — feel free to reach out anytime.
How do I contact if I need to return or exchange an item?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please contact customer service email first, we will reply and communicate within 8 hours to solve your problem.
We Create Gifts That Carry Emotions
